Shipping Policy

Effective Date: [10/04/2024]

Thank you for shopping at gocampglow.com (“we,” “our,” “us,” or “CampGlow”). This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.

1. Shipping Carriers

We use the following shipping carriers to deliver our products:

• FedEx
• DHL
• USPS

2. Shipping Time

The estimated shipping time for our products is 4-10 business days. Please note that this is an estimate and actual delivery times may vary depending on the shipping carrier, destination, and other factors beyond our control.

3. Shipping Costs

We do not charge a shipping fee for standard shipping on any of our products. However, any applicable VAT or customs duties will be charged to the customer. These charges are not included in the product price or shipping costs and are the responsibility of the customer.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

5. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

Gocampglow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

We are confident that we can’t go wrong with our products, but damage during transportation inevitably happens. So if you find the goods damaged, please take a photo within 48 hours, we will deal with it promptly and send you new goods according to your needs. Contact service@gocampglow.com

8. International Shipping

We currently do not ship outside the USA.

9. Address Changes

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at service@gocampglow.com.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

CampGlow
8 The Green, Suite B
Dover, Delaware, 19901
USA
Email: service@gocampglow.com